Frequently Asked Questions

SmartMit onboarding follows 7 steps: Discovery & Plan Review, Plan Selection, Workflow & Business Analysis, optional Revenue Support Services setup, SmartMit Configuration (15 days), Data Migration & Implementation, and Ready-to-Go Launch with a 30-day pilot. The entire process is guided — you're never figuring it out alone.

Based on transitioning from manual workflows to SmartMit, companies can expect up to 85% faster invoice submission, up to 40% reduction in collection delays, and up to 60% less administrative work. Results vary depending on operational maturity and current processes.

SmartMit is a cloud-based platform that requires zero installation. For most residential and commercial mitigation companies, core setup—including importing your team and basic settings—takes less than an hour. We provide comprehensive onboarding to ensure your team is trained and ready.

No. We believe you should only pay for software that delivers value. SmartMit is typically offered on a month-to-month commitment, although discounted annual plans are available for companies looking for longer-term savings.

Yes! We offer a zero-risk 30-day pilot program for qualified mitigation companies. You can run real jobs, generate documentation, and see the impact on your operational efficiency before making any commitments.

Yes. SmartMit's documentation structure is built around industry best practices and firmly aligns with IICRC S500 standards. Our standardized dry logs, moisture maps, and psychrometric readings are designed to prevent carrier pushback.

No, SmartMit works alongside your estimating software. We handle the physical operations—documentation, dispatching, moisture tracking, and collections. You still use Xactimate or Symbility to generate the actual carrier estimates.

Absolutely. The SmartMit platform is mobile-responsive and designed for field technicians working on smartphones or tablets, allowing them to easily log atmospheric readings, upload photos, and get digital signatures on-site.

No. SmartMit uses flat-rate pricing based on your company size, not per-user seats. This means you can add every technician, admin, and project manager to the platform without your monthly bill ballooning.

If you opt into our Collections service, we act as your accounts receivable team. We follow up with adjusters, negotiate supplements, and chase payments. We work entirely on commission, meaning we only get paid a percentage when you get paid.